Terms of Service

1. Agreement to Terms

By accessing and using the services of Fervent Finance ("Company", "we", "our", or "us"), a marketing consultancy located at 66 Housesteads Rd, Carlisle CA2 7SQ, you ("Client", "you", or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Fervent Finance provides marketing consultancy services including but not limited to:

• Digital marketing strategy development
• Brand development and positioning
• Search engine optimisation (SEO) and content marketing
• Social media management and strategy
• Analytics, reporting, and performance tracking
• Pay-per-click (PPC) advertising management

3. Service Agreements

3.1 Engagement Process

All services begin with a consultation to understand your business needs. Following this, we will provide a detailed proposal outlining scope, deliverables, timelines, and fees.

3.2 Service Contracts

Specific terms for each engagement will be outlined in a separate service agreement or statement of work, which will incorporate these Terms of Service by reference.

4. Payment Terms

4.1 Fees and Billing

• All fees are stated in British Pounds (GBP) unless otherwise specified
• Payment terms are typically 30 days from invoice date unless otherwise agreed
• Late payments may incur additional charges as specified in your service agreement
• All fees are exclusive of VAT, which will be added where applicable

4.2 Refunds

Refunds are considered on a case-by-case basis. Work completed prior to termination will be charged accordingly.

5. Client Responsibilities

To ensure successful delivery of our services, clients agree to:

• Provide accurate and complete information about their business
• Grant necessary access to marketing platforms and tools
• Respond to requests for information in a timely manner
• Review and approve deliverables within agreed timeframes
• Comply with all applicable laws and regulations
• Ensure all provided content is legally compliant and accurate

6. Intellectual Property

6.1 Client Content

Clients retain ownership of their existing intellectual property, including trademarks, copyrights, and proprietary business information.

6.2 Work Product

Marketing strategies, campaigns, and materials created specifically for the client become the client's property upon full payment, except for our proprietary methodologies and tools.

6.3 Company Assets

Fervent Finance retains ownership of its proprietary methodologies, tools, templates, and general knowledge developed through our business operations.

7. Confidentiality

Both parties agree to maintain confidentiality of:

• Proprietary business information
• Marketing strategies and campaigns
• Financial information and business metrics
• Customer data and personal information
• Trade secrets and competitive intelligence

This confidentiality obligation survives termination of our business relationship.

8. Performance and Results

8.1 Best Efforts

We commit to providing services with professional skill and care, using industry best practices and our expertise.

8.2 No Guarantees

Marketing results depend on numerous factors beyond our control. While we work diligently to achieve your objectives, we cannot guarantee specific outcomes, rankings, or performance metrics.

9. Limitation of Liability

Our liability for any claims arising from our services is limited to:

• The amount of fees paid by the client in the 12 months preceding the claim
• Direct damages only (excluding consequential, indirect, or punitive damages)
• Claims must be brought within 12 months of the incident giving rise to the claim

10. Termination

10.1 Termination by Either Party

Either party may terminate the engagement with 30 days' written notice, unless otherwise specified in the service agreement.

10.2 Immediate Termination

We reserve the right to terminate immediately if:

• Payment terms are not met
• Client breaches these terms
• Client requests activities that violate laws or ethical standards

11. Data Protection and GDPR Compliance

We are committed to protecting personal data in accordance with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• Other applicable data protection laws

Details of our data processing activities are outlined in our Privacy Policy.

12. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including but not limited to acts of God, government actions, pandemics, or technical failures of third-party platforms.

13. Governing Law and Jurisdiction

These Terms of Service are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendment and Modifications

We may update these terms periodically. Material changes will be communicated with reasonable notice. Continued use of our services after changes constitutes acceptance of the updated terms.

15. Contact Information

For questions about these Terms of Service, please contact us:

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.